The delivery is ensured by the Belgian Post in most European countries.Shipping costs are set at 6 euros for Belgium, 8 euro for The Netherlands & Luxemburg, 9,5 euro for France & Germany and 15 euro for most of the other European countries. The shipping costs are free from 70 euro purchase for delivery in Belgium, The Netherlands & Luxemburg. For other countries, shipping costs are reduced for orders over 70 euros.
We try to deliver the order maximum 5 working days after receiving the payment. Delivery times are given for information only. The responsibility of Valérie Berckmans SPRL cannot be engaged in the event of delay, loss or degradation attributable to the postal services or the transport network. The goods always travel at the expense and risk of the customer, even when the sale is made free of all costs.
If the buyer, for any reason whatsoever, is not delivered with an order, he has six months from the date of dispatch to make a complaint. After this period, Valérie Berckmans SPRL will no longer take any complaints.
In accordance with the Belgian law, the buyer has 14 days to withdraw and return the product if it is not suitable for him.
The complaint must be reported beforehand by email to firstname.lastname@example.org.
The unsuitable product must be returned new (unused), complete and in good condition.
Food and cosmetic products or any product with an expiration date as well as sale items cannot be returned.
Return address for goods:
Valérie Berckmans SPRL
8, Rue Van Arteveldestraat
Return costs are supported by the buyer. The return is done at the buyer's risk.
Once the return has been made in accordance with the conditions described above, Valérie Berckmans SPRL will refund the amount of the returned products, excluding the shipping costs incurred and any bank charges linked to this transaction.
An exchange with another product is possible, however, the shipping costs will be borne by the buyer.
If the item was damaged before it left our warehouse, the item will be refunded to the buyer, including shipping costs.
However, Valérie Berckmans SPRL reserves the right to refuse any new order in the event of abusive returns from the same buyer.