These conditions of sale are concluded between, on the one hand, the seller, Valérie Berckmans SPRL which is registered under the number BE 0896.894.860, and the buyer.
They are applicable without any restriction and can be modified at any time.
The acquisition of a good through this site implies an unconditional acceptance by the buyer of these conditions of sale.
The website http://eshop.valerieberckmans.be is an initiative of:
Valérie Berckmans SPRL
Rue des Pâquerettes 110 Madeliefjesstraat
1030 Brussels
Belgium
Company number (TVA-BE) 0896.894.860 - Email: info@valerieberckmans.be - Tel .: +32 (0) 2 502 94 00
1. Orders & payments:
The buyer selects the items offered in the catalog available online. He encodes himself his identification details necessary for sending the order. Valérie Berckmans SPRL declines all responsibility in the event of an error in the choice of products or incorrect encoding of the buyer's contact details. The latter then checks his order before paying for it. Payment is equivalent to the signature and acceptance of the operations carried out as well as the general conditions of sale. An email confirming the order and its content will be sent to the buyer.
The buyer can choose from several payment methods:
• Secure online payment via PayPal: the order will be processed upon arrival. Note that via this means of payment, Valérie Berckmans SPRL will never be in possession of your bank details. It will simply be credited with the amount you have paid via PayPal. If you do not have a Paypal account, it is possible to create one which will then remember your bank details without making them appear on the network, or re-encode your data for each payment.
• Payment by bank transfer; your order will then be processed upon receipt of the amount on our bank account.
With exceptions (which will be stipulated in this case on the site), orders are processed from Tuesday to Saturday, excluding public holidays. Valérie Berckmans SPRL cannot be held responsible for a delay in processing orders in case of force majeure (postal service strike, IT problems beyond our control (virus, disruption of service by internet provider...). Electronic orders will be considered firm and final upon receipt of the confirmation message
2. Availability:
All the articles presented on the site are in stock, unless explicitly stated otherwise. The site is constantly updated. However, it could be that an article presented as being in stock is not available following an external sale or simultaneous orders. If this should happen despite his efforts, the seller will inform the buyer by email as soon as possible and will offer him the possibility to choose between waiting or canceling the order of unavailable items without charge.
The images on the site are as faithful as possible but cannot ensure exact similarity with the real products, in particular with regard to colors and the buyer cannot cancel his purchase under this pretext.
3. Prices:
The prices are indicated in euros, all taxes included, excluding shipping costs and any customs fees, which will be calculated later and will always be borne by the buyer. Valérie Berckmans SPRL reserves the right to change prices at any time. The prices applicable to the order are those in force at the time of confirmation of the order.
4. Delivery:
Delivery is ensured by the Belgian Post in most European countries.Shipping costs are set at 6 euros for Belgium, 8 euro for The Netherlands & Luxemburg, 9,5 euro for France & Germany and 15 euro for most of the other European countries.
The shipping costs are free from 70 euro purchase for delivery in Belgium, The Netherlands & Luxemburg. For other countries, shipping costs are reduced for orders over 70 euros.
We try to deliver the order maximum 5 working days after receiving the payment. Delivery times are given for information only. The responsibility of Valérie Berckmans SPRL cannot be engaged in the event of delay, loss or degradation attributable to the postal services or the transport network. The goods always travel at the expense and risk of the customer, even when the sale is made free of all costs.
If the buyer, for any reason whatsoever, is not delivered with an order, he has six months from the date of dispatch to make a complaint. After this period, Valérie Berckmans SPRL will no longer take any complaints.
5. Right of withdrawal:
In accordance with the Belgian law, the buyer has 14 days to withdraw and return the product if it is not suitable for him. The complaint must be reported beforehand by email to info@valerieberckmans.be.
The unsuitable product must be returned new (unused), complete and in good condition.
Food and cosmetic products or any product with an expiration date as well as sale items cannot be returned.
Return address for goods:
Valérie Berckmans SPRL
8, Rue Van Arteveldestraat
1000 BrusselsBelgium
Return costs are supported by the buyer. The return is done at the buyer's risk.
Once the return has been made in accordance with the conditions described above, Valérie Berckmans SPRL will refund the amount of the returned products, excluding the shipping costs incurred and any bank charges linked to this transaction.An exchange with another product is possible, however, the shipping costs will be borne by the buyer. If the item was damaged before it left our warehouse, the item will be refunded to the buyer, including shipping costs.
However, Valérie Berckmans SPRL reserves the right to refuse any new order in the event of abusive returns from the same buyer.
6. Guarantee:
As far as possible, we carefully check the items when preparing your order.
Despite this, it can happen that an article has a defect.
We agree to replace any defective item within reason.
The item can either be left in store (Valérie Berckmans Shop, 8, Rue Van Arteveldestraat, 1000 Brussels, Belgium) or returned, at our expense (request in advance by email, a return label will then be sent to you) to the same address.
The warranty does not, however, cover:
• abnormal or improper use of the article;
• damage due to the intervention of a repairer other than the manufacturer;
• damage resulting from a cause external to the article (accident, shock, immersion ...).
In all cases, Valérie Berckmans SPRL cannot be held responsible in the event of the manufacturer's refusal to apply its warranty for the above-mentioned reasons.
7. Confidentiality:
The encoding of his contact details by the buyer is essential for the delivery of the items ordered.
However, Valérie Berckmans SPRL ensures confidentiality and these informations will only be used for the purpose of delivering and invoicing the goods ordered. In no case will the buyer's contact details be passed on to third parties.
In addition, it will be possible for the buyer to modify or delete his own data via the site at any time. Likewise, the buyer will be able to subscribe or unsubscribe to the newsletter of Valérie Berckmans SPRL.
8. Applicable law:
These general conditions of sale are subject to Belgian law. In the event of a dispute, the courts of Brussels will have sole jurisdiction.
9. European online dispute resolution platform
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage